These General Conditions are intended to regulate the terms and conditions under which the Tripland platform, owned by Rota das Leras, Lda, legal entity with NIF/NIPC PT516305492, with registered office at Rua de Olivença, Nº 24-B - 7350-075 Elvas - Portugal, (hereinafter “Tripland Club”) will govern.
The Tripland Club service consists of making available and supplying a set of products and/or services, in order to allow the user, who is assigned the status of customer, to order and purchase online the products presented therein.
When using Tripland Club implies acceptance and full agreement with all parameters present in the Terms and conditions described, as well as the Privacy Policy in force at the time you access Tripland Club.
If you do not accept, partially or fully, any of the conditions stipulated, you should not make purchases at Tripland Club. If you access the Tripland Club, you are committed and responsible for respecting the conditions set out on this page and in the Privacy Policy.
Tripland Club reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions to check for any changes or updates.
Product and pricing information
Tripland Club informs customers about the characteristics, descriptions, images or videos of each product and/or service on each page available. Tripland Clubundertakes to make its products and/or services available in a clear manner and to correct possible errors that may occur as quickly as possible.
The Tripland Club concisely presents the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may be applicable.
Information about products, prices, content, images, videos, promotional campaigns and services can be updated and changed by Tripland Club at any time.
Intellectual property
Tripland is a registered online platform, and the service provided is the responsibility of Rota das Letras, Lda.
The content, domain, information present and made available on Tripland Club are the property of Rota das Letras, Lda or were granted to it, and are therefore protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by Tripland Club/Rota das Letras, Lda.
The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content , etc. without express approval from Tripland Club/Rota das Letras, Lda. Tripland Club/Rota das Letras, Lda cannot be held responsible for any improper use of such products.
Payment methods
Tripland Club offers the following payment methods:
After payment is completed, Tripland Club will carry out a standard check, so that the order can be processed and shipped. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.
Purchase conditions at Tripland Club
Product availability
All products and/or services available at Tripland Club can be purchased, except in cases of shortage or limited stock, as well as made-to-order products, whose availability may vary. Products may become unavailable without prior notice, but, in these circumstances, they will be duly identified in the TTripland Club.
If the product is no longer available after the purchase has been completed, Tripland Club undertakes to contact the customer, by telephone or email, as soon as possible in order to speed up the process with the customer.
Fees and taxes
At Tripland Club the prices shown are in EURO, with the appropriate VAT and tax rates being applied in accordance with current law, which are already included in the price shown.
Order cancellation
The customer may cancel an order placed while it is being processed. You are requested to inform Tripland Club via the following email address: clube@tripland.pt
If the cancellation request was made after the order had been dispatched, it will be sent for delivery and the customer may choose to refuse to accept it. Tripland Club is not responsible for possible delays in handling order cancellations.
Tripland Club reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as technical issues beyond the control of Clube Tripland.
Free Resolution
The customer has the right to terminate the contract within 14 (fourteen) days from the date of conclusion of the contract.
If the customer wishes to terminate the contract, they may do so via email geral@rotadasletras.pt or clube@tripland.pt or by filling out the contact form available at Tripland Club. When terminating the contract within the legal deadline, in addition to returning the product, the customer must return any offers that accompany the main product. The Tripland Club must refund the amount paid within a maximum period of 14 days after receipt of the returned order accompanied by the purchase invoice, proof of payment and return form.
The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund.
Any refund procedure will be processed as provided for in the legislation in force in Decree Law No. 24/2014.
Claims
The customer may submit a complaint regarding any issue, act, information or service provided regarding Tripland Club via email at geral@rotadasletras.pt or clube@tripland.pt or through the electronic Complaints Book available via the link: https://www.livroreclamacoes.pt.
Disclaimer
When creating and using the Tripland Club account, the customer is responsible for account maintenance, confidentiality and all activity arising from their account.
When creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.
Tripland Club is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.
Tripland Club is not responsible for possible damages, directly or indirectly related to the use, or inability to use, of the products and/or services made available, as well as for any delay or unforeseen circumstances in the delivery of orders.
Personal data processing
Please check the Privacy and Cookies Policy.
Applicable law – jurisdiction
This contract is subject to Portuguese Law and current legislation.